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Testimonials

Customer Testimonials

Customer satisfaction is the key to our business and is always our priority in our daily tasks. Often times the extra work put in may go unnoticed, but sometimes a client takes the time to tell us about their experience with us. We are grateful for these and want to share them with you!

To share a review with Northbrook, send an email to your agent, call the office, or post it on our on Google+ or Facebook!

Click for Google+ and Facebook review posting options.

 

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I would like to thank Northbrook Insurance and my agent Brenda, for organizing a wonderful referral program.  By referring a friend, my name was lucky picked and I was the winner of the $1,000 Christmas Cash drawing!  The money was very helpful over the holiday season! – Annette, 2016 Christmas Cash Referral Winner Testimonial January … More

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Referral Winner

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Northbrook has saved us time, stress & money!  The customer service is great for so many reasons.  Our phone calls were immediately returned, our plan options were clearly explained and they worked around our schedule to get our paperwork signed.   5 Stars! –  Rachel, customer review September 2016

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Saved time, stress & money!

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Northbrook Insurance has been a good friend to The Washington County Humane Society throughout the many years of our association.  Always responsive to our questions and concerns, and always friendly and helpful.  We also greatly appreciate their financial support of our organization.  A big Thank You to Bob and his entire gang! – Marnie, Washington … More

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Washington County Humane Society

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Brenda has been looking out for me for a number of years now.  She did a great job again this year making sure my rates did not increase, in fact they went down a little.  Thank you!  It’s very much appreciated. – Tom, customer testimonial February 2016 

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Great Job

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Great attention to their clients! Friendly, knowledgeable & expedient with my requests. Local & family owned.  They put in the time to get you the best coverage to meet your needs, while finding the best deal!  Janice was fabulous to work with! -Becky Ann, customer testimonial February 2016

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Fabulous to Work With

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Had I known switching insurance companies was going to be so easy, I’d have switched earlier!  Vickie was such a pleasure to work with.  She was dedicated to finding me more coverage, at a lower cost, than I had with a national company.  The entire process was so quick and efficient.  I’m so thankful I … More

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Loyal Customer

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I was referred to Northbrook Insurance and am extremely happy for the referral.  I immediately canceled my prior insurance.  The rates were much lower, the coverage was better and more extensive and the service was outstanding.  On top of that my agency is right down the street in Slinger compared to my previous agent.  I … More

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Referred to Northbrook

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We certainly have challenged Brenda over the last 5-10 years with the number of auto and home coverage changes that we have requested.  She has been up to the task providing timely and excellent customer service.  Thank you Brenda for everything. – Brion, customer testimonial December 2015

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Excellent Service

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Recently I needed a certificate of insurance.  I emailed Kathy, who responded with the certificate, including a certificate holder, within five minutes!! I couldn’t believe the fast response…but I could have expected that coming from Kathy – who is always on top of things!  Big thanks to Kathy! – Jeannie, Client testimonial, Sept 2015

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Fast Response Time

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I have had Kathy Butzke as my insurance agent for over 10 years.  In that time I have had multiple auto claims and a large house fire.  She has insured multiple vehicles for me, businesses, and at least 8 properties.  Because of her experience and expertise she was able to help me more than I … More

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Insurance Rock Star!

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Brenda – There you were for us again!  We received a revised version of our policy and with the deletions you made we were able to pay the premium and have a few months to save for the next billing cycle!  Thanks a Million!  You’re such a concerned person, always keeping the customer in mind. … More

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Keeping the Customer in Mind

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“I was referred to Northbrook and Kathy by a close friend of mine who runs a HVAC business, Air Masters, LLC.  When I was asking him questions before starting up my business Elite Ceilings, LLC.  He referred me to Kathy Butzke.  She was very informative, polite, friendly and very motivated.  I feel bad at times … More

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Referred to Northbrook

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I go through a lot of vehicles….the attention to detail, focus and care that Brenda provides is second to none!  I never have to worry about my family’s coverage or care for my assets. Thanks Northbrook & Brenda!!! -Scott, current client, June 2015

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Second to None

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We’re heading out to the Brewer’s Home Opener.  Thank you Northbrook Insurance!  We referred a friend, who by the way got great prices and lots of TLC from Brenda Zanzanaro because he had specific needs, and we were rewarded with excellent front row tickets, preferred parking and cash in our pockets!! If you are looking … More

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Spring Referral Winners!

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Long time customer, completely satisfied when dealing with Northbrook Insurance and Brenda in particular.  She is always very responsive and helpful.  Easy to contact, especially via email.  Thanks so much! – Lynda, March 2015

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Completely Satisfied

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Brenda Zancanaro, I really appreciate your help and availability when ever I call upon your services.  My opinion, this testimonial does not give enough credit in acknowledging my thanks for all your help. Nance, customer testimonial January 2015

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Appreciating the help

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